Atomex Chemicals (“Atomex”, “we”, “our” or “us”) is committed to protecting the privacy and confidentiality of the information shared by our customers, suppliers, business partners and website visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it. We process personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable data-protection regulations in the markets we serve.
1. Information We Collect
We may collect names, company information, job titles, email addresses, phone numbers, country information, product inquiries, technical support requests, supplier inquiries, sample requests, and website usage data (such as cookies and analytics information).
2. How We Use Your Information
We use information to respond to inquiries, provide technical support, process requests, improve our services, manage business relationships, send relevant communications where permitted, and comply with our legal and regulatory obligations.
3. Data Protection and Information Security
Atomex implements appropriate technical, administrative and organisational measures to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.
4. Sharing of Information
Atomex does not sell personal information. We may share information with logistics providers, IT and website service providers, professional advisors, and authorities where legally required — and only to the extent necessary for those purposes.
5. International Data Transfers
As Atomex operates across the Middle East and Africa, information may be transferred between jurisdictions. Where this occurs, we take appropriate steps to ensure your information remains protected in line with applicable data-protection law.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality, understand visitor behavior and enhance user experience. You can manage or disable cookies through your browser settings.
7. Marketing Communications
Where permitted, Atomex may send company news, product updates, technical information and event invitations on the basis of your consent or our legitimate business interest. Every marketing message includes an option to unsubscribe, and you may opt out at any time by contacting us.
8. Data Retention
We retain information only for as long as necessary to fulfil the purposes described in this policy, and to meet business, legal and regulatory requirements.
9. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, and request its correction or deletion. You may also object to or request that we restrict certain processing, withdraw consent where processing is based on consent, and lodge a complaint with the relevant data-protection authority. To exercise any of these rights, please contact us at info@atomexchem.com; we will respond within the timeframes required by applicable law.
10. Third-Party Websites
Our website may link to third-party websites. Atomex is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
11. Updates to This Privacy Policy
Atomex may update this Privacy Policy from time to time. Any changes will become effective upon publication on our website, and the “last updated” date above will be revised accordingly.
12. Contact Us
Atomex Chemicals:
– Email: info@atomexchem.com – Website: www.atomexchem.com – Dubai South Free Zone, Dubai, United Arab Emirates
Atomex Chemicals is committed to protecting the privacy, confidentiality and security of the information entrusted to us by our customers, suppliers, business partners and website visitors.
